Right of Withdrawal

1. Preliminary note: an enquiry is non-binding and does not conclude a contract

This website serves solely to provide information about our range of services and to offer the option of submitting a free and non-binding enquiry via the contact form. It is not an online shop.

Submitting the contact form is not an order, is not binding, and does not give rise to any payment obligation. An enquiry creates no payment obligation and concludes no contract. A contract is concluded only through individual coordination and through an individual offer and its acceptance, through a written confirmation, or through an invoice.

As long as no contract has been concluded, there is also no right of withdrawal, because there is not yet any contract that could be withdrawn from. The following information on the right of withdrawal therefore concerns the case in which, after individual coordination, a contract with a consumer has actually been concluded.

Contact is possible exclusively by email at service.twentyfiveseven@gmail.com and via the contact form on this website. No further means of contact are offered within the scope of this website.

2. Right of withdrawal for consumers

Depending on the specific type of contract, consumers may be entitled to a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity.

Where a statutory right of withdrawal exists, the withdrawal period is generally fourteen days. Whether and from what point in time a withdrawal period begins to run depends on the specific type of contract and the respectively applicable statutory provisions; in general, for services the start of the period is linked to the conclusion of the contract.

To exercise the right of withdrawal, the consumer must inform the provider by means of a clear statement of the decision to withdraw from the contract. To meet the withdrawal deadline, it is sufficient that the statement exercising the right of withdrawal is sent before the withdrawal period expires.

The statement is to be addressed to the following provider: 25 7 Agency L.L.C-FZ (Free Zone LLC), Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, email: service.twentyfiveseven@gmail.com. The statement may in particular be made by email to service.twentyfiveseven@gmail.com. For this purpose the consumer may use the model withdrawal form set out below; however, this is not mandatory.

3. Model withdrawal form

If the consumer wishes to withdraw from the contract, they may complete this form and return it by email to service.twentyfiveseven@gmail.com. Use of the form is voluntary.

To: 25 7 Agency L.L.C-FZ (Free Zone LLC), Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, email: service.twentyfiveseven@gmail.com.

I/we hereby withdraw from the contract concluded by me/us for the following service or the following digital product: ____________________.

Date of conclusion of the contract or of the engagement: ____________________.

Name of the consumer(s): ____________________.

Address of the consumer(s): ____________________.

Date: ____________________. (A signature is required only if this form is submitted on paper.)

4. Consequences of withdrawal

If the consumer effectively withdraws from the contract, the provider must repay all payments received from the consumer without undue delay and at the latest within fourteen days from the day on which the notice of withdrawal from the contract is received by the provider.

For this repayment the provider uses the same means of payment that the consumer used for the original transaction, unless something different has been expressly agreed with the consumer. In no event will the consumer be charged any fees as a result of this repayment.

If the consumer has requested that performance of a service begin during the withdrawal period, the consumer must pay the provider a reasonable amount for the services already rendered up to the point of withdrawal, if and to the extent provided for by law. The amount to be paid is calculated on the basis of the proportion of the services already rendered relative to the total scope of the services contractually agreed.

5. Special features for individually created services and digital content

Special statutory rules apply to services individually tailored to the customer as well as to the supply of digital content. Whether, in an individual case, a right of withdrawal exists, expires early, or is restricted depends on the specific type of contract and the respectively applicable statutory conditions; no blanket statements can be made on this.

For the supply of digital content that is not delivered on a tangible medium, a right of withdrawal may expire early under the conditions provided for by law. This applies in particular where the consumer has expressly consented to performance beginning before the expiry of the withdrawal period and has at the same time confirmed their awareness that, by giving this consent, they lose their right of withdrawal once performance begins; whether these conditions are met must be assessed in the individual case.

For services produced to customer specifications or clearly tailored to the personal needs of the consumer, a right of withdrawal may be excluded in accordance with the statutory provisions. The conditions decisive in the individual case are specified in the individual offer or in the contract and in the GTC.

We point out that this is general information that does not replace the statutory provisions applicable in the individual case. Which rules apply specifically follows from the relevant type of contract and the provisions applicable to it.

6. No voluntary money-back guarantee

No voluntary money-back guarantee, no satisfaction guarantee, and no other voluntary refund going beyond statutory rights is offered.

Any statutory rights of consumers, in particular any statutory right of withdrawal as well as statutory warranty rights, remain unaffected by this and are not restricted by the absence of a voluntary guarantee.

7. Contractual partner

The sole contractual partner for all services, projects, digital products, and consulting is 25 7 Agency L.L.C-FZ (Free Zone LLC), with its registered office in Dubai, United Arab Emirates.

The full address is: 25 7 Agency L.L.C-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. The provider can be reached exclusively by email at service.twentyfiveseven@gmail.com and via the contact form on this website.

The designation „25-7 Agency Design“ is solely a social-media and marketing name and is not a separate contractual partner and not a separate legal entity. The sole contractual partner is 25 7 Agency L.L.C-FZ.

8. Further terms and references

In addition to this withdrawal notice, the provider's General Terms and Conditions (GTC) apply, which in particular govern the conclusion of the contract, the performance obligations, and the conditions of the individual types of contract.

When and how a payment obligation arises follows from the payment terms. No payments are processed through this website; a payment obligation arises only after an individual engagement or after acceptance of an individual offer.

Details on the processing of personal data, including the processing of the data entered via the contact form, follow from the privacy policy. Contact is possible exclusively by email at service.twentyfiveseven@gmail.com and via the contact form on this website.

In the event of contradictions between this withdrawal notice and the GTC, the GTC take precedence to the extent that a more specific provision is made there.