Terms and Conditions

1. Provider and contracting party

The sole contracting party for all services, courses, digital content and consulting is 25 7 Agency L.L.C-FZ, a Free Zone Limited Liability Company (L.L.C-FZ) based in Dubai, United Arab Emirates.

The full address is: 25 7 Agency L.L.C-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.

The provider can be reached exclusively by email at service.twentyfiveseven@gmail.com and via the contact form on this website. Contact by telephone is not provided; no telephone number is offered through this website.

25/7 Agency is the brand used on this website by 25 7 Agency L.L.C-FZ. 25-7 Agency Design is solely a social-media and marketing designation and is not a separate contracting party. All contractual relationships exist solely with 25 7 Agency L.L.C-FZ.

Individual registration details (e.g. trade-license number, license number, tax number/TRN, and the authorised representative) will be added as soon as they are available.

2. Scope of application

These Terms apply to all contracts, services and offers of 25 7 Agency L.L.C-FZ (hereinafter "25/7 Agency" or "the provider") towards its customers, unless expressly agreed otherwise.

Deviating, conflicting or supplementary terms and conditions of the customer do not become part of the contract unless the provider expressly agrees to their validity in text form.

The version of these Terms in force at the time the contract is concluded shall apply. They apply both to consumers and to businesses, unless individual provisions are expressly limited to one of these groups.

These Terms supplement the content of this website. Merely visiting the website and submitting a non-binding enquiry do not establish a contract for payment (see Sections 8 and 9).

3. Definitions

"Customer" or "client" means any natural or legal person who concludes a contract with the provider regarding the services referred to in these Terms.

"Consumer" means any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. "Business" means a natural or legal person or a partnership with legal capacity that, when concluding the contract, acts in the exercise of its commercial or self-employed professional activity.

"Enquiry" means a non-binding communication of interest in a service submitted via the contact form on this website or by email. An enquiry is not an order and does not give rise to any payment obligation.

"Offer" means a specific, individually prepared service and price proposal made by the provider. "Engagement" means the customer's acceptance of such an offer or any other individually agreed commission.

"Services" include in particular web design, search engine optimisation (SEO), generative or AI-assisted discoverability (GEO/AI Search), local search engine optimisation (Local SEO), the management of Google Business Profiles, social-media and content services, ongoing website maintenance, consulting, as well as the provision of Academy courses and other digital content.

"Digital content" means data that is produced and supplied in digital form, in particular online courses, videos, templates, scripts and other materials that can be accessed or downloaded online.

4. Purpose: information and non-binding enquiry

This website is intended solely to provide information about the provider's range of services and to offer the possibility of submitting a non-binding enquiry. It is not an online shop.

No services can be ordered with binding effect and no payments can be triggered via the website. There is no shopping cart, no order processing involving a payment obligation and no online payment function. In particular, no payments are processed via this website through payment service providers, credit card or similar online payment methods.

The services, packages and any price information presented on the website are for orientation and information only. They do not constitute a legally binding offer by the provider, but an invitation to submit a non-binding enquiry.

The specific scope of services, the price, the project start, the term and the payment terms are agreed exclusively on an individual basis between the customer and the provider (see Sections 9 to 11).

5. Web design and marketing services

By individual agreement, the provider renders in particular services in the areas of web design (conception, design, implementation and technical provision of websites), search engine optimisation (SEO), generative and AI-assisted discoverability (GEO/AI Search), local search engine optimisation (Local SEO), the setup and maintenance of Google Business Profiles, social-media and content services, as well as ongoing website maintenance.

The specific scope of services follows from the relevant individual offer, the order confirmation or a separate project agreement. Extensions to or changes of the agreed scope require a separate agreement and may be remunerated separately.

Unless a particular measure of success has been expressly agreed as a work product, the provider owes the professional rendering of the agreed services, but not a particular economic or measurable success.

Search engines, social networks, directories and their ranking or reach factors are operated by third parties and lie outside the provider's sphere of influence. No particular placement, visibility, reach, rating or number of customers is owed or guaranteed (see Section 19).

6. Academy, digital courses and digital content

The provider may offer digital courses and other digital content (together the "Academy"), in particular online courses, videos, templates and scripts. The specific content, scope and access follow from the relevant service description and the individual agreement.

Access to digital course content does not take place via an online payment on this website. Access or activation "after payment" via the website does not occur. Provision takes place only after individual coordination and on the basis of a corresponding agreement (see Sections 9 and 14).

Digital content is produced with the care customary at the time of provision. The provider does not owe any particular learning outcomes, business success or income. Academy content does not constitute legal, tax or financial advice (see Section 19).

Any technical requirements for using digital content (e.g. internet access, a suitable device, a browser) are borne by the customer.

7. Consulting, coaching and training

Where consulting, coaching or training services are agreed, the provider renders them at its professional discretion on the basis of the information and objectives provided by the customer.

Consulting and coaching services are structured as services. The provider owes the professional performance of the activity, but not the occurrence of any particular economic, business or other success.

Recommendations and assessments given in the course of consulting, coaching or training do not constitute legal, tax or financial advice. For legal, tax or financial questions, independent qualified advisors must be consulted (see Section 19).

Appointments, duration and format (e.g. online or in written form) are agreed on an individual basis.

8. Non-binding enquiry via the contact form

Via the contact form on this website or by email, the interested party may submit a non-binding enquiry. Submitting the contact form is expressly not an order, not a binding engagement and not the acceptance of an offer.

Submitting the form is not subject to payment and does not give rise to any payment obligation. It establishes neither a contractual relationship for payment nor a claim to any particular service.

By submitting an enquiry, the interested party merely declares their interest in a service and their willingness to coordinate further. The provider is free to decide whether and to what extent it submits an offer in response to an enquiry.

The information provided in the contact form is used exclusively to process the enquiry. Details regarding the processing of personal data follow from the Privacy Policy (see Section 22).

9. Conclusion of contract

A contract between the customer and 25 7 Agency L.L.C-FZ is not concluded merely by submitting the contact form, but only after individual coordination.

The contract is concluded through (a) an individually prepared offer made by the provider and its acceptance by the customer, (b) a written confirmation of the engagement in text form, (c) any other expressly and individually agreed engagement, or (d) an invoice issued by the provider and accepted by the customer for a specifically agreed service.

Mutual obligations to perform and to pay arise only with the contract concluded in this way. Before that, the interested party has no payment obligations.

Verbal side agreements require confirmation in text form (e.g. by email) to be effective.

10. Prices and price information

Prices and price ranges presented on the website are for orientation only and are non-binding, unless they are expressly marked as binding in the individual case.

The applicable price of a service follows from the individual offer or the individual agreement. The scope of services, price, project start, term and payment terms are agreed on an individual basis between the customer and the provider.

Unless stated otherwise, all prices are in the currency named in the offer. Any taxes, levies or fees that may arise in the individual case are stated in the individual offer.

Payment via the website is not possible. Invoicing takes place exclusively on the basis of an invoice following individual coordination (see Section 11).

11. Invoicing and payment

Invoicing takes place after individual coordination on the basis of the agreed scope of services. A payment obligation on the part of the customer arises only after engagement or after acceptance of an individual offer (see Section 9).

Payment is made on the basis of the invoice issued by the provider. The payment deadline, the payment method (e.g. bank transfer to the account named in the invoice), as well as any partial payments or advance payments are governed in the offer or in the invoice.

No payments are processed via this website. There are no online payment functions, no shopping cart and no automatic payment triggering. No online payment service or credit card procedure is used in connection with this website.

If the customer falls into default with a payment that is due, the statutory provisions apply. The provider may withhold outstanding services until due claims are settled, to the extent legally permissible.

12. Customer's duties to cooperate

The customer provides the provider with all information, content, materials and access required for the rendering of the services in good time, in full and in a suitable form.

The customer ensures that it holds the necessary rights in the content it provides (e.g. texts, images, logos, trademarks) and that their use within the agreed scope does not infringe any third-party rights. To this extent, the customer indemnifies the provider against justified third-party claims, insofar as the customer is responsible for the infringement.

If the rendering of services is delayed because required acts of cooperation by the customer are absent or take place late, agreed deadlines shift accordingly. Additional effort arising for the provider as a result may be charged separately by agreement.

The customer names a responsible contact person and ensures a prompt response to coordination and approval requests.

13. Acceptance of web design projects and revision rounds

Where web design or other work products are capable of acceptance, the provider submits the work result to the customer for review. The customer reviews the result within the agreed or a reasonable period and notifies any defects or change requests in text form.

The number of revision rounds included follows from the individual offer. Where no express arrangements have been made, a reasonable number of revisions is included within the agreed scope of services.

Change requests that go beyond the agreed scope of services or the agreed revision rounds are deemed an additional service and may be remunerated separately.

The work result is deemed accepted if the customer approves it, uses it productively, or does not object within a reasonable period set for acceptance, to the extent legally permissible. Immaterial defects do not entitle the customer to refuse acceptance.

14. Access to and usage rights in digital course content

After conclusion of the contract and within the agreed scope, the customer receives access to the agreed digital course content. Access does not take place via an online payment on this website, but on the basis of the individual agreement.

Unless expressly agreed otherwise, the customer receives a simple, non-transferable, non-sublicensable right to use the digital content exclusively for its own internal purposes. The rights otherwise remain with the provider or the respective rights holders.

The duration of access and any temporal or functional restrictions follow from the relevant service description or the individual agreement.

The provider may update, adapt or further develop digital content, insofar as this does not materially change the agreed scope of services to the customer's disadvantage.

15. Prohibition on passing on course materials

The course and training materials provided, as well as other digital content, are protected by copyright or constitute trade secrets of the provider or of third parties.

The customer is not entitled to reproduce, distribute, make publicly accessible, pass on, resell, use jointly with third parties, or grant third parties access to the content, in whole or in part, unless this is expressly agreed or mandatorily permitted by law.

Access credentials for paid or protected content must be treated as confidential and must not be passed on to third parties.

In the event of breaches of this prohibition on passing on, the provider may block access and assert the claims to which it is legally entitled. Further statutory rights remain unaffected.

16. Third-party tools and platforms

In the course of rendering services, tools, services and platforms of third parties may be used, including AI tools (e.g. Claude / Anthropic), version control (e.g. Git), hosting (e.g. Netlify), as well as platforms from Meta and Google.

The naming of such tools serves solely to describe the way of working. No official partnership, authorisation or certification by these providers exists and none is claimed. The trademarks named are the property of their respective owners.

The availability, range of functions, policies and prices of these third parties lie outside the provider's sphere of influence and may change or be discontinued at any time. The provider assumes no warranty for this.

Where the use of certain third-party services is required for a service, their use may be subject to separate terms of the respective providers over which the provider has no influence.

17. Right of withdrawal for consumers

Depending on the specific type of contract and the applicable statutory provisions, consumers may be entitled to statutory rights of withdrawal, in particular for contracts concluded by distance selling or away from business premises.

Since no binding orders are triggered via this website, any right of withdrawal arises at the earliest upon the individual conclusion of the contract (see Section 9). The consumer will be informed separately and in the legally prescribed form about any right of withdrawal existing in the specific case, as well as about its requirements, deadlines, consequences and the model withdrawal form, in connection with the respective conclusion of the contract.

For contracts regarding the creation of services individually tailored to the customer, as well as the provision of digital content, special statutory provisions may apply that can restrict the right of withdrawal or cause it to lapse prematurely, for example where performance begins with the consumer's express consent before the expiry of the withdrawal period. No blanket statements can be made on this; the respectively applicable statutory provision and the withdrawal instructions given in the individual case are decisive.

Statutory consumer rights remain unaffected in any case.

18. No voluntary money-back guarantee

25/7 Agency does not offer any voluntary money-back guarantee, satisfaction guarantee or voluntary refund. Statutory rights of withdrawal of consumers remain unaffected by this.

Beyond the mandatory statutory rights, there is no claim to a refund of services already rendered or agreed.

Any refunds are made exclusively to the extent provided for by law and not via an online payment function of this website, but via the respectively agreed payment method.

19. No guarantee of success, revenue, ranking, reach or customers

The provider renders its services at its professional discretion and using recognised methods. A particular success is, however, not owed and not guaranteed.

In particular, no specific revenues, profits, search engine rankings, visibilities, reach, ratings, enquiries or customer numbers are promised or guaranteed. Statements such as "guaranteed results", "100% legally compliant" or "protected against warnings" are expressly not made.

Results depend on numerous factors outside the provider's sphere of influence, including the relevant industry, the market and competition, the customer's offering and pricing, the budget deployed, the customer's cooperation and implementation, as well as changes to platforms, algorithms and legal frameworks.

The content provided on the website and within the services does not constitute legal, tax or financial advice. For such questions, independent qualified advisors must be consulted.

20. Liability

The provider is liable without limitation for damages arising from injury to life, body or health, as well as for damages based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents, and in cases in which mandatory statutory liability exists.

In the event of merely negligent breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely), liability is limited to the foreseeable damage typical for the contract.

Otherwise, the provider's liability for damages caused by slight negligence is excluded, to the extent legally permissible.

The provider is not liable for disruptions, outages, changes or discontinuation of third-party services (e.g. hosting, search, social-media or AI platforms), nor for content and rights provided by the customer. The foregoing limitations of liability do not apply insofar as mandatory statutory provisions, in particular those of consumer protection, conflict with them.

21. Availability of the website

The provider endeavours to keep the website available with as few interruptions as possible, but does not owe any particular availability or constant accessibility.

Temporary restrictions or interruptions may occur, for example due to maintenance work, technical disruptions, circumstances at the hosting provider, or other events outside the provider's sphere of influence.

The website is hosted by Netlify. Netlify acts as a processor; the servers may be located outside the European Union (third country). Details regarding the hosting and the associated data flows follow from the Privacy Policy (see Section 22).

The provider may adapt, extend or discontinue the content, functions and offering of the website at any time.

22. Data protection

The provider processes personal data in accordance with the applicable data protection provisions. Details regarding the nature, scope and purpose of the processing follow from the Privacy Policy of this website.

Data submitted via the contact form is processed via Netlify Forms and used exclusively to process the respective enquiry.

The website is designed to be cookie-free. When the site is accessed, no tracking or analytics cookies, no marketing pixels, no external fonts and no external media are loaded. Links to social networks (e.g. Instagram, TikTok) load content from the respective provider only after an active click by the user.

No payment data is collected via this website or transmitted to payment service providers, as no online payment takes place.

23. Applicable law and mandatory consumer protection

The law agreed in the individual contract applies to the contractual relationship, to the extent permissible. If nothing is agreed, the law at the provider's registered seat applies, unless mandatory statutory provisions conflict with this.

If the customer, as a consumer, has their habitual residence in the European Union, they additionally enjoy the protection of the mandatory provisions of the law of their state of residence. The chosen law must not have the effect of depriving the consumer of the protection afforded to them by mandatory provisions of their state of residence.

The European Commission provides a platform for online dispute resolution (ODR). The provider is neither obliged nor, in principle, willing to participate in a dispute resolution procedure before a consumer arbitration board, unless mandatory law provides otherwise.

Mandatory consumer protection provisions remain unaffected by these Terms.

24. Final provisions

Should individual provisions of these Terms be or become wholly or partially invalid, the validity of the remaining provisions remains unaffected. The statutory provisions take the place of invalid provisions.

Amendments and supplements to these Terms or to the contract require text form. This also applies to the waiver of this form requirement, to the extent legally permissible.

The provider is entitled to adapt these Terms with effect for the future, insofar as this is necessary for objective reasons and the customer is not thereby unreasonably disadvantaged. For contracts already concluded, the version agreed at the time the contract was concluded applies, unless otherwise agreed.

Contact with the provider is available exclusively by email at service.twentyfiveseven@gmail.com and via the contact form on this website.

This text is a draft and does not replace individual legal advice. A final legal review is recommended.